AX Help Center
Welcome to AX Help

Dear Co-Creator or customer

Welcome to our monitored Help Portal - please choose the type that fits your issue. We're glad to help!

Yours sincerely, AX

  1. AX Help Center
  2. AX Help

AX Help

Welcome to AX Help.
Please choose your needed support - brudi will see to it while working hours.

Report a bug

Tell us the problems you're experiencing.

Required fields are marked with an asterisk*

Summarize the bug briefly.

Please provide the steps to reproduce the bug - as well as "Actual Result".

How should it work?

For example operating system, software platform, versions and/or hardware specifications (include as appropriate for the issue).

Major

Change priority if needed. Mind that a "Blocker" will block the entire development until it's resolved, a "critical" blocks deployment of your product.

Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"6da9101507b22dfb777c04542ebedc410b6e291d_lout","branding":{"id":"38","key":"bh","name":"AX Help","portalBaseUrl":"/servicedesk/customer/portal/38","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/38/45","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/293551f2-5672-4132-85d6-c1f2ddb0f046/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMjViMGI5YS0xZmViLTQ2MzItYmM0OC1lODNlNWU1ZjlkOTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI5MzU1MWYyLTU2NzItNDEzMi04NWQ2LWMxZjJkZGIwZjA0NiI6WyJyZWFkIl19LCJleHAiOjE3NTE1NDkxMDgsIm5iZiI6MTc1MTU0ODUwOH0.g7fig2Fk_rlvWvHaTu__eNvJ-6lihrEJEU9OB7CuobQ&client=225b0b9a-1feb-4632-bc48-e83e5e5f9d94&mode=fit","logoId":"293551f2-5672-4132-85d6-c1f2ddb0f046","isLogoAvailable":true,"helpCenterTitle":"Help Center","sharedPortalName":"AX Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Help Center","sharedPortalName":"AX Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#454545","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"38","key":"bh","projectId":11809,"serviceDeskId":38,"name":"AX Help","description":"<p>Welcome to AX Help. <br> Please choose your needed support - brudi will see to it while working hours.</p>","portalBaseUrl":"/servicedesk/customer/portal/38","reqTypes":[{"id":"68","name":"DevOps","descriptionHtml":"","callToAction":"DevOps","introHtml":"<p>An incident ticket alerting brudi DevOps</p>","icon":11392,"iconUrl":"https://axtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11392","groups":[40],"key":""},{"id":"57","name":"Feature / Improvement Request","descriptionHtml":"","callToAction":"Feature / Improvement Request","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":12032,"iconUrl":"https://axtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12032","groups":[40],"key":""},{"id":"55","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":12010,"iconUrl":"https://axtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12010","groups":[40],"key":""},{"id":"50","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":12006,"iconUrl":"https://axtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12006","groups":[40],"key":""},{"id":"54","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12026,"iconUrl":"https://axtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12026","groups":[],"key":""},{"id":"67","name":"Feature / Improvement","descriptionHtml":"","callToAction":"Feature / Improvement","introHtml":"<p>Feature or Improvement requests via Mail</p>","icon":11392,"iconUrl":"https://axtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11392","groups":[],"key":""},{"id":"51","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":12017,"iconUrl":"https://axtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12017","groups":[],"key":""},{"id":"53","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":12000,"iconUrl":"https://axtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12000","groups":[],"key":""},{"id":"52","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":12025,"iconUrl":"https://axtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12025","groups":[],"key":""},{"id":"56","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new functionality.</p>","icon":12045,"iconUrl":"https://axtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12045","groups":[],"key":""}],"reqGroups":[{"id":40,"name":"General"}],"orderMapping":{"40":[68,55,50,57]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":38,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AXH","userLanguageHeader":"Welcome to AX Help","userLanguageMessageWiki":"<p>Dear Co-Creator or customer</p>\n<p>Welcome to our monitored Help Portal - please choose the type that fits your issue. We're glad to help!</p>\n<p>Yours sincerely, AX</p>","defaultLanguageHeader":"Welcome to AX Help","defaultLanguageMessage":"Dear Co-Creator or customer\n\nWelcome to our monitored Help Portal - please choose the type that fits your issue. We're glad to help!\n\nYours sincerely, AX","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMjViMGI5YS0xZmViLTQ2MzItYmM0OC1lODNlNWU1ZjlkOTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTgwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE1NDk3MDgsIm5iZiI6MTc1MTU0ODUwOH0.lgTMs9ikvOaIWu797-L_XcPkE-VU81IkzLkODUVAC08","targetCollection":"upload-project-11809","endpointUrl":"https://api.media.atlassian.com","clientId":"225b0b9a-1feb-4632-bc48-e83e5e5f9d94","tokenDurationInMins":20}},"reqCreate":{"id":55,"projectId":11809,"issueType":{"id":"1","name":"Bug"},"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":12010,"iconUrl":"https://axtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12010","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_12232","fieldConfigId":"12847","label":"Steps To Reproduce","description":"Please provide the steps to reproduce the bug - as well as \"Actual Result\".","descriptionHtml":"<p>Please provide the steps to reproduce the bug - as well as \"Actual Result\".</p>","required":true,"displayed":true,"defaultObject":"{\"type\":\"doc\",\"version\":1,\"content\":[{\"type\":\"orderedList\",\"attrs\":{\"order\":1},\"content\":[{\"type\":\"listItem\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"one\"}]}]},{\"type\":\"listItem\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"two\"}]}]},{\"type\":\"listItem\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"three\"}]}]}]}]}","presetValues":[],"defaultObjectAsJson":"\"{\\\"type\\\":\\\"doc\\\",\\\"version\\\":1,\\\"content\\\":[{\\\"type\\\":\\\"orderedList\\\",\\\"attrs\\\":{\\\"order\\\":1},\\\"content\\\":[{\\\"type\\\":\\\"listItem\\\",\\\"content\\\":[{\\\"type\\\":\\\"paragraph\\\",\\\"content\\\":[{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\"one\\\"}]}]},{\\\"type\\\":\\\"listItem\\\",\\\"content\\\":[{\\\"type\\\":\\\"paragraph\\\",\\\"content\\\":[{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\"two\\\"}]}]},{\\\"type\\\":\\\"listItem\\\",\\\"content\\\":[{\\\"type\\\":\\\"paragraph\\\",\\\"content\\\":[{\\\"type\\\":\\\"text\\\",\\\"text\\\":\\\"three\\\"}]}]}]}]}\"","rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_12234","fieldConfigId":"12849","label":"Actual Result","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_12233","fieldConfigId":"12848","label":"Expected Result","description":"How should it work?","descriptionHtml":"<p>How should it work?</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"environment","fieldId":"environment","fieldConfigId":"","label":"Environment","description":"For example operating system, software platform, versions and/or hardware specifications (include as appropriate for the issue).","descriptionHtml":"<p>For example operating system, software platform, versions and/or hardware specifications (include as appropriate for the issue).</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"Change priority if needed. Mind that a \"Blocker\" will block the entire development until it's resolved, a \"critical\" blocks deployment of your product. ","descriptionHtml":"<p>Change priority if needed. Mind that a \"Blocker\" will block the entire development until it's resolved, a \"critical\" blocks deployment of your product.</p>","required":false,"displayed":true,"presetValues":["3"],"values":[{"value":"1","label":"Blocker","selected":false,"children":[]},{"value":"2","label":"Critical","selected":false,"children":[]},{"value":"3","label":"Major","selected":true,"children":[]},{"value":"4","label":"Minor","selected":false,"children":[]},{"value":"5","label":"Trivial","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/38/create/55","requestValidateBaseUrl":"/servicedesk/customer/portal/38/validate/55","calendarParams":{"firstDay":0,"date":"2025-07-03T15:15:09+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMjViMGI5YS0xZmViLTQ2MzItYmM0OC1lODNlNWU1ZjlkOTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTgwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE1NDk3MDksIm5iZiI6MTc1MTU0ODUwOX0._TVGkkC8wPmLf1a6nNEX3YgzZZmMRRWMqGqQzrZw-K0","targetCollection":"upload-project-11809","endpointUrl":"https://api.media.atlassian.com","clientId":"225b0b9a-1feb-4632-bc48-e83e5e5f9d94","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=axtech","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"6da9101507b22dfb777c04542ebedc410b6e291d_lout","baseUrl":"https://axtech.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://axtech.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"10485760","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"225b0b9a-1feb-4632-bc48-e83e5e5f9d94","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"866d3d5aa8544d3e9729ef6fcf52f435","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}